Managing Difficult Conversations

— Tuesday, March 7, 2017 — 9:00 AM – 5:00 PM
— held at Qualcomm, 3165 Kifer Road, Santa Clara
— Instructor: Phil Hallstein
— Pricing: $600 (IEEE/ASME Members: $450 — save $150)
— Information and to register:
Summary: Using a series of role plays focusing on situations from today’s highly competitive business world, you will learn how to plan for and successfully execute the very conversations that we too often avoid. We will explore the reasons why some conversations are difficult to initiate, learn to re-frame and turn these conversations into productive and rewarding interactions, and create personalized strategies to avoid difficult conversations in the future. This workshop will employ learnings from the Harvard Negotiation Project and the MIT Dialogue Project. These techniques will be correlated to your individual leadership and communication styles.
Key Topics: — Setting the table — Defining successful outcomes — Staying focused — Promises and commitments — leaving baggage — Leadership and conflict style preferences — Strategies and tools — The Art of Listening
— Competence and confidence