Integrated Intelligent Customer System Planning

 Chair: G. Heber Weller, LEIDOS, Email:


Identify the applications and then the technologies that will be needed to leverage the load and supply side resources that are on the customer’s side of the revenue meter. Some of those assets already exist and some will be deployed in the near future. The working group will consider what applications and technologies have already been developed and deployed under the context of demand side management, demand response, direct load control as a base line. From that point the working group will look at advanced smart grid applications and within that context look at new applications for load management that are needed to support the deployment of a truly smart grid. These applications will address load management applications that address generation (traditional), transmission and distribution smart grid load management applications. Parallel to that activity the working group will perform similar activities associated with energy supply resources that are or will soon exist behind the customer’s meter. These energy supply assets include energy storage (thermal and/or electric) such as electric water heater and/or HVAC, battery storage (electric vehicle), battery charging and discharge, solar PVs, etc.

Such resources are to be dispatched by utilities via AMI meters over the AMI infrastructure to communicate with the Distributed Energy Resources through the AMI meters or alternative means over HAN. The working group will work on developing an integrated solution approach that considers both loads and supply assets so that their integrated functional characteristics can be leveraged to contribute to producing the most efficient and reliable grid possible.

In order to accomplish this task the local communications network (Home Area Network – HAN) must be considered as well as the technologies and protocols that must be adopted to support the integration of these assets into the grid automation solution. The interface between the HAN and the Wide Area Networks and/or Automated Metering Infrastructure (AMI) networks must also be incorporated into this comprehensive analysis. These Integrated Intelligent Customer Systems must become fully interactive with all of the components of the modern grid that require the optimization of the operational characteristics of customer loads and customer site energy sources.